State Educational and Sports Institution "Verkhnedvinsk Specialized Children and Youth School of the Olympic Reserve"

Schedule of personal reception of citizens at the state educational and sports institution "Verkhnedvinsk Specialized Children and Youth Sports School of the Olympic Reserve"

Position, surname, name, patronymic

Reception days

Reception time

Office, phone number

Director

Ezherksaya Svetlana Alfonsivna

4th Tuesday

Of each month

08:00-13:00

8-02151-6-35-92

Director's office, 1st floor

In the absence of the director, personal reception of citizens is carried out by the Deputy Director for Main Activities, Chornook Inna Nikolaevna.

Schedule of reception of interested persons on issues of administrative procedures

Matyuk Anna Vasilievna (HR inspector, office 2nd floor, tel.: 6-37-38,

Monday-Friday: from 8:00 to 13:00, from 14:00 to 17:00;

Break: from 13:00 to 14:00; days off: Saturday, Sunday)

Schedule of direct telephone lines at the state educational and sports institution "Verkhnedvinsk Specialized Children and Youth Sports School of the Olympic Reserve"

Position, surname, name, patronymic

Reception days

Reception time

Office,

Phone number

Director

Ezherksaya Svetlana Alfonsivna

3rd Monday

Of the first month of the quarter

8:00-13:00

14:00-17:00

Director's office, 1st floor

8 (02151) 6-35-92

Deputy Director for Main Activities

Chornook Inna Nikolaevna

3rd Monday

Of the second month of the quarter

8:00-13:00

14:00-17:00

Methodology office, 1st floor

8 (02151) 6-32-38

Deputy Director

For Administrative and Economic Affairs

Shketik Tatyana Robertovna

3rd Monday

Of the third month

Of the quarter

8:00-13:00

14:00-17:00

Office (HR)

2nd floor

8 (02151) 6-37-38

Hotline: 6-37-38

Hotline 6-37-38

Responsible person – HR inspector Matyuk Anna Vasilievna

Office (HR), 2nd floor

Monday-Friday: from 8:00 to 13:00, from 14:00 to 17:00;

Break: from 13:00 to 14:00; Days off: Saturday, Sunday)

Electronic Appeals

Electronic Appeals Can be Sent to The Following Address:

Directly through the website Https://обращения.бел/

Procedure for submitting appeals To the state educational and sports institution "Verkhnedvinsk Specialized Children and Youth Sports School of the Olympic Reserve"
In writing	By courier, Verkhnedvinsk, Leningradskaya St., 15, 1st floor
	By mail, 211631, Vitebsk region, Verkhnedvinsk, Leningradskaya St., 15
	During personal reception (in accordance with personal reception schedules)
By sending an electronic appeal	Electronic appeals are submitted through the state unified republican Information system for recording and processing Appeals from citizens and legal entities (обращения.бел).
Verbally	During personal reception (in accordance with personal reception schedules)
Via "direct telephone line"	In accordance with the schedules of "direct telephone lines"
To the "hotline"	Telephone 8 02151 6 37 38 Acceptance of applications during business hours on working days: From 8:00 to 13:00 and from 14:00 to 17:00, and on working Pre-holiday days: from 8:00 to 13:00 and from 14:00 to 16:00

Rights of Applicants

To submit applications, to present arguments to the official conducting the personal reception;
To familiarize themselves with the materials directly related to the consideration of their applications (except for materials containing information whose dissemination and (or) provision is restricted), including making excerpts from these materials, and photographing them;
To submit additional documents and (or) information or to request their retrieval, including in electronic form, if the retrieval of such documents and (or) information does not affect the rights, freedoms and (or) legitimate interests of other persons and does not contain information constituting state secrets, commercial and (or) other information protected by law;
To withdraw their application before its substantive consideration;
To receive responses (notifications) to applications;
To appeal, in the manner prescribed, responses to applications and decisions to leave applications without substantive consideration;
To use technical means (audio and video recording, film and photo shooting) with the consent of the official conducting the personal reception;
To exercise other rights provided for by this Law and other legislative acts.

Obligations of Applicants

To comply with the requirements of the Law of the Republic of Belarus "On Citizens' and Legal Entities' Appeals";
To submit applications to organizations, individual entrepreneurs in accordance with their competence;
To treat employees of organizations, individual entrepreneurs and their employees with respect, not to use obscene or offensive words or expressions;
To promptly inform organizations, individual entrepreneurs about changes in their place of residence (place of stay) or location during the period of application consideration;
Perform other duties stipulated by this Law and other legislative acts.

Leaving Applications Unconsidered on the Merits

Written applications may be left unconsidered on the merits if:

The applications do not comply with the requirements established by paragraphs 1-6 of Article 12 of the Law of the Republic of Belarus "On Citizens' and Legal Entities' Applications", and the requirements established by legislation on constitutional proceedings;
The applications are subject to consideration in accordance with legislation on constitutional proceedings, civil, civil procedural, economic procedural, criminal procedural legislation, legislation defining the procedure for administrative proceedings, legislation on administrative procedures, the applications are employee applications to the employer, or if another procedure for submitting and considering such applications is established by legislative acts;
The applications contain issues the resolution of which does not fall within the competence of the organization to which they were submitted, including if remarks and/or suggestions made in the book of remarks and suggestions do not relate to the activities of this organization, individual entrepreneur, and do not concern the quality of goods sold, works performed, services rendered;
The deadline for submitting a complaint has been missed without a valid reason;
The applicant has submitted a repeated application, including one made in the book of remarks and suggestions, and it does not contain new circumstances relevant to the consideration of the application on the merits;
Correspondence with the applicant on the issues set forth in the application has been terminated;
The applications contain threats to life, health, and property, incitement to commit an unlawful act, or the applicant otherwise abuses the right to apply.

Oral applications may be left unconsidered on the merits if:

Identity documents of the applicants, their representatives, as well as documents confirming the powers of the applicants' representatives, have not been presented;
The applications contain issues the resolution of which does not fall within the competence of the organization where the personal reception is held;

The applicant has already been provided with a comprehensive answer to the questions of interest, or correspondence with this applicant on such matters has been terminated;
During a personal appointment, the applicant uses obscene or offensive words or expressions;
The applicant uses technical means (audio and video recording, film and photo shooting) without the consent of the official conducting the personal appointment and refuses to stop their use;
The appeals contain threats to life, health, and property, incitement to commit an unlawful act, or the applicant otherwise abuses the right to appeal.

Withdrawal of an Appeal

The applicant has the right to withdraw their appeal before it is considered on its merits by submitting a corresponding written or electronic application.

In case of withdrawal of the appeal by the applicant, the organization or individual entrepreneur shall cease to consider such appeal on its merits without notifying the applicant thereof.

The originals of the documents attached to the appeal shall be returned to the applicant.

Appealing Decisions on Appeals

The organization's response to an appeal or the decision to leave the appeal without consideration on its merits may be appealed to a higher organization.

The organization's response to an appeal or the decision to leave the appeal without consideration on its merits, after appealing to a higher organization, may be appealed to court in the manner prescribed by law.

A response to a complaint to a higher organization may be appealed to court if a new decision within the competence of the respective higher organization was made when considering this complaint.

A response to an appeal or a decision to leave an appeal without consideration on its merits by an organization that does not have a higher organization, as well as by an individual entrepreneur, may be appealed to court in the manner prescribed by law.

Key Legislative and Regulatory Acts

Law of the Republic of Belarus of July 18, 2011 No. 300-Z "On Appeals of Citizens and Legal Entities"
Decree of the President of the Republic of Belarus of October 15, 2007 No. 498"On additional measures for working with appeals of citizens and legal entities"
Directive of the President of the Republic of Belarus of December 27, 2006 No. 2"On debureaucratization of the state apparatus and improving the quality of ensuring the life of the population"
Resolution of the Council of Ministers of the Republic of Belarus of November 12, 2025 No. 635"On issues related to the consideration of appeals from citizens and legal entities"
Resolution of the Council of Ministers of the Republic of Belarus of July 23, 2012 No. 667"On some issues of working with appeals of citizens and legal entities."